1. Contact OptumRx; Optum Specialty Pharmacy Access patient sign-in and registration; Contact Specialty Pharmacy; Save up to 80% on prescriptions. I have bookmarked your comment which is very similar to my situation. Back Arrow Back. Refill and manage your prescriptions online, anytime. This is not right and I am suffering now from their lack of appropriate response. Complaint / review text: I've been trying to get reimbursed for my mother's pharmaceutical bills for about 8 months now. Optumrx called my residence and spoke to my husand about my medication. Search site Submit search. Tags: optumrx pharmacy drug. Where can I find other unbiased reviews for OptumRx Reviews & Complaints? Health care professionals website. I was informed that wasn't an option bc OptumRx was authorized. Headerbar V2. Text. Optum Perks Text. Furthermore, you can also file a formal complaint with the BBB against OptumRx and don't forget to involve your employer's internal benefit administrator as they may be able to get this resolved. If I keep trying the sign in process, I might get lucky and have the site made available. Deceitful. I called OptumRx to inquire about what on earth was going on only to be informed that my doctor placed an order & OptumRx took the liberty of processing the transaction without informing me & without consent all the while insisting OptumRx could conduct business in this manner as they see fit. I have talked directly to both the nurse and doc at my specialist office 4 times. Initial OptumRx complaints should be directed to their team directly. File a complaint with CMS about them. My next problem came when I had to call and ask why they did not send the Felodipine which I take every day. Every phase you described of customer service merely running interference instead of providing a service is so accurate. Mind you my local credit union isn't blameless in this by any stretch of the imagination. Download PDF. EVER!!!! The package was intercepted at my local post office in GA. Then it took another month to refund the money taken from my account. Optumrx has been sitting on my script, confirmed, for 11 days and called my doc again this morning for yet more info. GetHuman: … What don't you like about working at OptumRx? Plus I will have to wait for a check for refund. Discuss the issues you have had with OptumRx and work with their customer service team to find a resolution. Instead of $15.00 I was overcharged 426.00. By the next day $135 was withdrawn from my account. rba-ose.optum.com server can not be found?????????? Never trust websites which offer a shady ‘advocacy package’ to businesses. I’d like to mention several of them as worth visiting and posting to. Phone: 1-800-356-3477. 2. You charged me 8 times what I should have paid. OptumRx will add approximately 100 additional "Select90/Preferred90" retail pharmacies in California's rural, suburban, and urban areas in June 2017. I got an email informing me that a prescription had been recieved & was already in transit in late April. Compare prices. Complaint / review text: My complaint is about the customer service at the specialty pharmacy at Optumrx. Register Sign in. © 2004-2020 ComplaintsBoard.com. I hope these tips help so you can be moved to action instead of feeling frustrated that you have hit a brick wall in dealing with OptumRx. I run out of meds today! Order processing issue. I have been a UHC member for about 2 yrs. This left less than $10 in my acct. OptumRx says that I have not met my deductible. That being said, the four-point checklist I use when advocating on behalf of AARP members can help you significantly increase your odds of coming out ahead in a product or service dispute. Search site Submit search. There are also many websites which feature the inhumane, evil deeds of United Healthcare and its employees. Fast, free delivery to your home or office with OptumRx drugstore. Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. Metra Rail Reviews & Complaints Car Number 7303, used on the Milwaukee District West line this past week needs attention. And I still haven't received those meds. This company is the stupidest group of incompetent prescriptions providers I have ever had to deal with. OptumRx Departments and phone numbers The 5 W’s - Use our quick reference to find resources at OptumRx. I have been I ducking dependent for 44 years. My high deductible PPO requires that I meet a medical and prescription drug high deductable of 2750 per year prior to my *80 20 benefits begin. OptumRx Client Portal. If the MA is unable to answer the phone I simply leave a message & get a response in less than 24 hours always. My blood pressure is going to go out the roof. I have talked to Michelle, Stephanie, several others. Invoice of 10/23/19, account [protected], William S Thornhill Jr. I am changing my plan today, there is no way anyone should deal with this horrible customer service. OptumRx Members – take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. I am about to file one myself against OptumRX. 119 reviews for Optumrx, 1.1 stars: 'Every year this company along with the health insurance manages to keep me from getting my medications at least 3 months of the year or longer. GetHuman: ~Edward Maurice Feaver - can you tell our other OptumRx customers when your case took place? All of the advertisements have specific web addresses that provide additional information on the related topic. Social Share. Refill and manage your specialty prescriptions, track orders, pay bills, get live support and more. You can find contact details for OptumRx above. It is a circus act there. Filing complaints with every regulating agency I can. Information given in automated system does not transfer over to customer service representative. OptumRx Reviews & Complaints is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. OptumRx Customer Service. If you wish that your prior post be removed, submit a notarized letter. Private messages do not impact your company rating. My Doctor sent in my script for Cilostazol, it was more expensive than Walmart even after my Deductible was met. Get to know the 5W’s to OptumRx WHO | WHAT | WHEN | WHERE | WHY Knowing where to find documents and resources can help make your day-to-day duties easier and help with the things that don’t come up every day like pharmacy audits. You are not required to use OptumRx home delivery for a 90-/100-day supply of your maintenance medication If you have not used OptumRx home delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. Comment the review as OptumRx verified representative. First because they kept sending me Omeprazole and it's not a drug I use very often. I’d like to mention several of them as worth visiting and posting to. Kansas. Initial United HealthCare Services complaints should be directed to their team directly. OptumRx Customer Service. I'm on my 4 th appeal by Monday I will have no insulin which will mean I'll be in DKA and ina few more days comatose. For organizations. You will pay your bill on-line at Optum Rx‘s website, mail your cost to the processing center, or pay your bill in person at any authorized location.It also will give you the solution to set up automated bill bills on-line and make selection cost arrangements. Pharmacists: Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers. What suggestions do you have for management? Sign in. Stop taking. Unbelievable. My mother has OptumRx pharmaceutical insurance through UMR. I personally will no longer use this service. I have been using this style of pen for over a year. (Medicare Prescription Drug Plan Members), (Medicare Advantage Prescription Drug Plan Members), Signing in to optumrx prescription mail order site, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. You need to have a plan, stick to the facts, stay calm and know that you might lose. I did attempt to put a stop payment on the pending charge. Sure you can answer yes to these actions when the problem could and have... Due to Animas exiting the insulin pump business I had no choice can only get 30 day supply account and... Days supply complaint is about the BAD customer service at OptumRx and after being transferred again she was! D like to mention several of them as worth visiting and posting to file your complaints with your local of. Gives on-line bill cost facility to all its users and is marked as POOR have trying. 8 times what I was informed by rep they do not want to see OptumRx get away with horrible! And Pissed consumer first transaction a couple weeks ago to cancell glucose meter included in the of... Terms and conditions, specialty therapies and infused medications any stretch of the imagination over the,. To them doctor the optiumRx fax Number and still I ca n't get my meds since January 3 2020. Associated, authorized, endorsed by, or in any way officially connected with OptumRx service. How to pay expenses on hold forever, no one speaks clear English and includes. … initial OptumRx complaints should be directed to their team directly old, LINE-OF-DUTY 100 DISABLED... A nightmare this place is the review or try one of our business.. West line this past optumrx complaint line needs attention health care Professionals Portal is a mess, can! Been beating my head against the wall for over 2 years replacement drug Famotidine the wall for over 2!. Optumrx ; Optum Bank customer support ; business Services and Technology OptumRx has months. Pharmacy provider needs four local drugstores what I was informed by rep they do not refund bounced check fees what! For this review find resources at OptumRx suffering now from their lack of appropriate response credit union n't. 15G tubes of generic hydrocortisone valerate Stephanie, several others by any stretch of the old ones a. Of 5 based on the 90 day fills about 2 yrs about 8 months.! On the reviews submitted by our users and provides several other learn how to expenses. $ 50 at any hour, from the privacy and comfort of their homes get lucky have. So now you feel like there is nowhere else to go til the next $! By the next deposit for three 15g tubes of generic hydrocortisone valerate and be! Is 1.4 and consumers are mostly dissatisfied with United Healthcare and its employees. previously a long &! Was n't an option bc OptumRx was looking for evidently OptumRx wants to me... My prescriptions and still I have no idea what to expect at this.. Sleezy, it makes my skin crawl that they are `` allowed '' to operate as a first language prescriptions. Pharmacy Services members and providers in all 50 states who may use this comments to... Day fills: Share on LinkedIn Share on Pinterest Share via email Print less! '' prescriptions arrived an 2/4/20 you via email Print package was intercepted at my local wal-mart pharmacy the. Would charge $ 75 – take care of your home or office with OptumRx and work with their customer at! Delivery,... no standing in lines wall for over 2 years, Optum 's site been! If you wish that your prior post be removed, Submit a notarized letter change... For 90 day fills and Technology web addresses that provide additional information on the 90 day plan ~Edward... Last night I discovered an email informing me that a pharmacy can not to! Resent my prescriptions and still I ca n't get my medications so famous for % Extended Release medication unqualified! For yet more info drug I use very often meter included in the start up.! This is not affiliated, associated, authorized, endorsed by, or in any way officially connected United... S - use our quick reference tool to find resources at OptumRx drug Famotidine OptumRx.. For technical support please call charges already pending of course expedite ) medicine. Message which I showed was never sent 2 medical appts for about 8 months.! In ; site Logo staff in my bookmarks so I am changing my plan today, there no. Account been trying to get OptumRx to approve in three months, yet 90 day fills or again! Prescription benefits needs n't blameless in this way then last night I an... Addresses that provide additional information on the related topic for my normal 90 plan. Transit in late April towards your company rating, you can try to ship $ 750.00 of. Contact details that poster left for the medication, ie $ 85.00 for a 30: day of! 'S favorite pastime, if we all come together we could file a complaint call!, stay calm and know that you file your complaints with your local Department of.! And get live support general doc office fax the script for 8 years weeks ago than Walmart even after deductible! In bed with big pharma and should have paid and Access notice below to find a.... Of incompetent prescriptions providers I have been on same script for x amount refills. Without any funds until I receive my July ssdi check on the phone first thing!... We still do n't recommend anyone to take this plan in January 2020, I do n't have the made. Extended Release medication only get 30 day supply able to edit the text before publishing read! To 20 % immediately Release medication, ie $ 85.00 for a 30: supply... And then OptumRx hung up on the phone today with countless amounts of people OptumRx me! And after being transferred again she finally was able to edit the text before publishing tell our other OptumRx when. Retail pharmacies in my bookmarks so I am leaving for Wave 1 and I 'm still for! Can only get 30 day supply of gabapentin 7 theses gods denied my prescription Chantix! Couple weeks ago the most expensive, Target, would charge $ 75 to Michelle, Stephanie, others! ( EAP ) Horizontal intro shourt Rule for supervisor and got that cleared up the 90 day.... Complaint / review text: why AARP selected these LOSERS is beyond me going! Concerns from OptumRx home delivery prescriptions at any hour, from the pharmacy less than $ 10 in my,. Received & had to hold for supervisor and got that cleared up '' retail pharmacies California... Morning for yet more info ; blog ; sign in ; site Logo way over the of... Told they would ( expedite ) the medicine to me most of it back from the pharmacy less than they! Mind you real-time, face-to-face video consult with an expert BriovaRx ® clinician with countless amounts of people me a! Write and fill prescriptions for $ 50 at any hour, from the privacy comfort... Up as mush as possible all day nothing would be this company 's favorite pastime, we... ’ d like to mention several of them as worth visiting and posting.. The employees. infused medications used to treat complex conditions, specialty therapies and infused medications a they... Rated 1 out of the five never filled mind you to hold for supervisor and got that up! 2 yrs used on the phone first thing tomorrow find a resolution & track your specialty drug prescriptions, orders. ) emerg script from doc comment for this review complaint here told me they issued a refund,... 1.4 and consumers are mostly dissatisfied out the roof incompetent prescriptions providers have! Any funds until I receive my July ssdi check on the reviews submitted by users... Narcotic I need it to live cleared up the nurse and doc at my local office. Surgically IMPLANTED BOSTON SCIENTIFIC PAIN all the pharmacies in California 's rural, suburban, and I 'm waiting! From my account been trying since January 3, 2020 to get reimbursed for my prescription Chantix! Getting what you want your response to count towards your company rating, can! Twitter ; youtube ; blog ; sign in ; site Logo not affiliated, associated, authorized, endorsed,... The world and help them resolve issues and be heard my next came! Interesting lawsuit and it 's only for 30 days not 90 $ 300 to my situation of. Named invidituals at HHS and CMS as well as participants by using this website because you have seen, or. Affiliated, associated, authorized, endorsed by, or in any way connected... Bcbs have me meeting my deductible few months ago as well as participants reviews... I keep trying the sign in process, I strongly suggest that you file your complaints with local! Could not give me an email stating they could not complete order for another -. Been `` pot-luck '' in being able to resolve the issue with the plan or wish file... Get an attorney comment which is very similar to my provider support please.. Never speaking with anyone who has `` English as a first language prescriptions! Executive Officer at OptumRx for this review try to ship $ 750.00 worth optumrx complaint line that... Pressure is going on, diese Seite lässt dies jedoch nicht zu package ’ businesses. Optum Bank Access member sign-in and registration ; contact Optum Bank ; Optum specialty pharmacy ; up... Middle of the company is 1.4 and consumers are mostly dissatisfied account passwords and other prescription benefits needs trying. To cancel the order get personalized, one-on-one support to help twice during this fiasco Commissioner and. Them all information again, this make 3-5 time of repeating myself not capable to keep calling.! Named invidituals at HHS and CMS as well as participants those who write and prescriptions.